This article includes information on the ticketing system training session that took place on July 25th and July 28th 2022.  In case you missed it, here is what was included:

• Presentation (attached)
  • Key terms
  • New Features
  • Community Impact
• Recorded Demonstration (attached)
• Q&A

Here are some of the questions we received:

Q: How can I access the support portal?

A: Navigate to Https://Support.curry.edu. Select ‘Login’ from the upper right-hand navigation. Log in with the Faculty/Staff login or the Student login.

Q: Can I view tickets submitted from others in my department?

A: Yes, this is a work in progress but as users log into the support portal, we will begin linking people in departments and allowing them to see the status of tickets.

Q: Can the community provide Knowledge or Solution Articles to share with others in the community?

A: Yes! If you would like to share a solution to a common issue or if you have Knowledge you would like to share, please submit your knowledge to Support@curry.edu and we will create an article for you.

Q: Will there be a printable version of all the terms, definitions, and topics covered in the presentation?

A: Yes, this Solution Article can be printed from any web browser as well as the presentation attached to this solution. 

Q: Is there a phone app?

A: Yes on iOS and Android