This article includes information on the ticketing system training session that took place on July 25th and July 28th 2022.  In case you missed it, here is what was included: Presentation (attached) Key terms New Features Community Impact Recorded Demonstration (attached) Q&A   Here are some of the questions we received: Q: How can I access the support portal? A: Navigate to Https://Support.curry.edu. Select ‘Login’ from the upper right-hand navigation. Log in with the Faculty/Staff login or the Student login.   Q: Can I view tickets submitted from others in my department? A: Yes, this is a work in progress but as users log into the support portal, we will begin linking people in departments and allowing them to see the status of tickets.   Q: Can the community provide Knowledge or Solution Articles to share with others in the community? A: Yes! If you would like to share a solution to a common issue or if you have Knowledge you would like to share, please submit your knowledge to Support@curry.edu and we will create an article for you.   Q: Will there be a printable version of all the terms, definitions, and topics covered in the presentation? A: Yes, this Solution Article can be printed from any web browser as well as the presentation attached to this solution.  Q: Is there a phone app? A: Yes on iOS and Android    

FERPA The Family Education Rights and Privacy Act (FERPA) is a Federal Law that protects the privacy of students’ education, financial, and academic records. For the student’s protection, FERPA limits the release of student record information without the student’s consent. If a student would like to allow the Office of Student Financial Services to share financial information (such as billing and financial aid application/award records) with a person other than himself/herself, including a parent, the student must provide consent through the Family Portal. Family Portal Instructions: 1. Student logs in to their myCurry account 2. Click on the myInfo tab 3. Click on the myFamily access link 4. Some family members are pre-populated (or you can add additional people) and you can select, for each item, "YES" if you want that person to have access to view a specific item such as your financial matters otherwise the default is "no" and the family member will not have access to view your personal information. You are encouraged to give the tuition bill payer access to your financial records. 5. Click to create an account. This person will receive an email, (to the email address that was specified and is displayed to the left of the ‘Request Account’ button) asking the person to verify their email address and the desire to create a Curry College portal account. After clicking on Verify they will be brought to a webform where the family member can confirm the username that will be created in the Curry College portal (defaults to the email address specified). 6. This person will also receive a second email in approximately 1-2 days to authenticate their email address on the payment portal curry.myonplanu.com. They must complete the authentication process to make payments online or enroll in payment plans for their students account or create an account directly https://curry.myonplanu.com/. **For additional support setting up your payment portal account please contact Flywire at supportcrs@flywire.com and they can be reached via phone at Domestic US: +1 (857) 287-3823, and International (Canada): +1 857 287 3818.